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Change in the organization of Opera work [updated]

7 April 2020

Dear Sirs and Mesdames,

We would like to kindly inform you that due to limitations in operations of cultural institutions introduced by the Regulation of the Minister of Health of 20 March 2020 (“Regarding the announcement of the state of epidemic on the area of the Republic of Poland”) and the decisions of the Małopolska local government bodies stemming therefrom, we are forced to introduce temporarily suspend our operations. 

Below are the rules for ticket return for performances planned between 13 March and 31 May2020:

The Krakow Opera Box Office is closed until further notice, but contact is possible by email at bilety@opera.krakow.pl and telephone +48 12 296 62 60 (61) from Monday to Friday between 8:00 am and 3:00 pm.

  • Tickets purchased online will be refunded automatically to the bank account used to pay for them.
  • Tickets purchased at the Opera may be returned by Polish Mail. The mail shall include tickets, receipt and the bank account number to which the refund should be transferred. The returns may be done by the end of June 2020.

Returns are sent regularly, please be understanding.

Most of the Krakow Opera employees continue to fulfil their duties from home. We invite you to contact our team by email or telephone. The telephone numbers and email addresses are available on the theatre website CONTACT

We will soon announce the new artistic propositions of the Krakow Opera online, you may find the relevant information on the Krakow Opera Facebook page and under the tabs News and Repertoire .